The world of finance and trading is constantly changing at a fast pace, requiring institutions to have up-to-date safety policies. These are destined to prevent identity theft, money laundering, financial fraud and terrorist activities. Know your customer policies (KYC) are among the most used policies in the world especially by banks and other financial institutions.
Stellar Finance has a long term position against any act of frauds and as such takes any possible measures to prevent these from happening. Any fraudulent activity will be recorded and the related trading accounts will hence be immediately closed. Added to that, all funds in these accounts will be suspended.
Stellar Finance ensures that any sensitive data obtained such as your account information and the different transactions you make are trustworthy and respect all the criteria of international regulations governing online transactions.
To secure these online transactions, Stellar Finance will require certain data from you including your preferred deposit method.
Hence, when you deposit, you will need to provide the following documents:
- A copy of your valid passport with the signature page.
- Scanned copies of your credit cards which you used to make the deposit. Note by we only require the front side with only the 4 digits visible and back side with the CVV covered.
- A copy of a recent utility bill bearing your name and address
- A signed purchase history of your online transactions.
If you have any questions, please contact our customer support on [email protected]
When do I need to provide the documents?
We highly appreciate your commitment to provide us with all the different documents as soon as you can to prevent any delays in your transactions. We will also be requiring the receipt of all required documents before allowing any cash transactions to your trading account.
Moreover, in some cases may require us to request for these documents before actually allowing any other activities in your trading account such as deposits and trades.
Pending withdrawals will be cancelled and credited back to your trading account if we didn’t receive the required documents. You will be notified when such situation occur.
How can I send these documents?
Please scan the required documents or take a high quality digital camera picture. Then, proceed to save the picture in Jpeg format and send it to us via email to [email protected]
How do I know my documents are safe with you?
Stellar Finance treats the submitted documents received in all due respect and confidentiality. In fact, security is of utmost importance to us. All files received are encrypted at every step of the review process by our experts.
KYC Policy is the first barrier to protecting your account against any fraudulent activities which may affect your experience with us.
Thank you for your cooperation with us to make Stellar Finance a safe haven for your trading experience.